Student loan -- Struggling to repay your loan -- Complaint #12780393
Complaint Overview
Complaint ID: 12780393
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't temporarily delay making payments
State: New York
ZIP Code: 11222
Date Received: 2025-04-01T12:00:00-05:00
Date Sent to Company: 2025-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I attended the XXXX XXXX of XXXX from XX/XX/XXXX to XX/XX/XXXX. I have federal and private student loans. Estimate of around XXXX has been discharged as of last year XX/XX/XXXX of XXXX. Borrower Defense Case Number XXXX I am now being contacted by collections to pay an estimated amount of {$78000.00} in private loans that I can not pay. Before this, Navient ( now XXXX ) kept offering me into forbearances to which I accrued interest, but would never provide an affordable and productive payment plan.
Frequently Asked Questions
What is Complaint #12780393 about?
Complaint #12780393 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-04-01T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.