Checking or savings account -- Problem caused by your funds being low -- Complaint #12734574
Complaint Overview
Complaint ID: 12734574
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Bounced checks or returned payments
State: Texas
ZIP Code: 75216
Date Received: 2025-03-30T12:00:00-05:00
Date Sent to Company: 2025-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My navy federal credit union account was overdrafted after a check came in for {$7500.00} the bank made it available to me for XXXX almost XXXX weeks and then the check came back as negative they withdrew XXXX from the account, and so therefore it was overdrafted by - {$2000.00} at first, I am unsure of why it came back bounced, but I did make them aware that I would take care of the funds, upon this they charged my account with {$300.00} extra dollars, for no reason and did not make me aware, I had my only tax refund in the amount of {$2100.00} that went into the account and was deposited before it hit, I notified the IRS and they said it was too late, I also kept calling the bank and they said it was nothing they could do even upon trying to get my refund back, they still insisted that there is nothing I could do, I want to know is there any way I can go ahead and file a claim against this bank and possibly get my tax refund back?
Frequently Asked Questions
What is Complaint #12734574 about?
Complaint #12734574 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-03-30T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.