Prepaid card -- Trouble using the card -- Complaint #12733719
Complaint Overview
Complaint ID: 12733719
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Pennsylvania
ZIP Code: 18301
Date Received: 2025-03-30T12:00:00-05:00
Date Sent to Company: 2025-03-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received two ( 2 ) American Express gift cards in the amount of $ XXXX. XXXX : XXXX XXXX : XXXX Total of {$200.00} in value. I have tried using my gift card to make purchases online but the card has been declined multiple times. I have tried calling the number on the back of the gift card but has not been successful in getting a person through the automated system.
Frequently Asked Questions
What is Complaint #12733719 about?
Complaint #12733719 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-03-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.