Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12727188
Complaint Overview
Complaint ID: 12727188
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Colorado
ZIP Code: 807XX
Date Received: 2025-03-29T12:00:00-05:00
Date Sent to Company: 2025-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to open an investment account in XXXX and CashApp said there was already an account with my social security number, this was concerning because it wasnt mine. I went through all the steps to verify my identity. I send pictures of my social security card. I was working with someone named XXXX and he kept telling me they couldnt open an investment account for me. At this point I was really just concerned that someone was using my info and just wanted confirmation that their account would be closed. That never happened and as far as I know someone is still using my information. Im worried about issues with the IRS. XXXX told me today that he was closing my complaint without resolution. I really just want the fraudulent account closed. I tried to open a new complaint case today since the fraudulent account was never addressed and they refused. They are knowingly allowing someone to fraudulently use my information and I dont seem to have any recourse.
Frequently Asked Questions
What is Complaint #12727188 about?
Complaint #12727188 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.