Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12701253
Complaint Overview
Complaint ID: 12701253
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Maryland
ZIP Code: 20814
Date Received: 2025-03-27T12:00:00-05:00
Date Sent to Company: 2025-03-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I entered into a payment agreement with XXXX XXXX XXXX to settle my debt owed to XXXX XXXX XXXX XXXX. The arrangement was facilitated through XXXX XXXX XXXX XXXX. I paid a total of {$13000.00}, which included {$9300.00} for the debt settlement and the rest in fees to XXXX XXXX XXXX. Despite fulfilling my obligation by XX/XX/XXXX, I did not receive a paid settlement letter from XXXX XXXX XXXX XXXX until recently, after filing a complaint with the XXXX Due to the absence of a settlement letter, XXXX XXXX XXXX XXXX sold the debt to XXXX XXXX in XX/XX/XXXX for the full amount of {$20000.00}, despite the debt being settled. When XXXX informed me that they had sold the debt and XXXX began their collection efforts, I provided XXXX with the settlement agreement we had reached. XXXX immediately issued me a Form 1099-C for the balance ( around {$11000.00} ), which I was responsible for in XXXX. Despite my efforts to resolve the issue, XXXX claims the matter is with XXXX even though it should have never gone to them as I had already paid for it before it was incorrectly ( and potentially illegally ) sold. None of the businesses involved know what happened and keep tossing me around like a hot potato. XXXX XXXX : I am seeking assistance from the CFPB to resolve this matter by having XXXX remove their negatively reported line of credit from all three main credit bureaus and recognize that they sold the debt twice : once in XXXX ( settled ) and again in XXXX ( after it had been paid ). Your prompt attention to this matter would be greatly appreciated.
Frequently Asked Questions
What is Complaint #12701253 about?
Complaint #12701253 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-27T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.