Mortgage -- Closing on a mortgage -- Complaint #12681433
Complaint Overview
Complaint ID: 12681433
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Sub-Issue: Setting up an escrow account for taxes and insurance
ZIP Code: XXXXX
Date Received: 2025-03-23T12:00:00-05:00
Date Sent to Company: 2025-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : XXXX XXXX : XXXX XXXX XXXX Dear mortgage Holder, I received an email dated XX/XX/XXXX that contained the following information : Control number : XXXX Check Number : XXXX Transaction Date : XX/XX/XXXX Property Type : Escrow Account Amount : {$3200.00} The email stated that the above check was not cashed and asked if a replacement check was needed. I responded to that email with an updated mailing address for the check to be mailed to : XXXX, XXXX : XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX My phone number is XXXX and my email is XXXX. Today is XX/XX/XXXX, and I have not received the replacement check or additional correspondence related to the refund check. I will be waiting for your response. Sincerely, XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12681433 about?
Complaint #12681433 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-03-23T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.