Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #12681086
Complaint Overview
Complaint ID: 12681086
Company: Huntington National Bank, The
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Pennsylvania
ZIP Code: 19149
Date Received: 2025-03-26T12:00:00-05:00
Date Sent to Company: 2025-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an auto loan through Huntington Nationals Bank. They are not willing to work with me to pay off the vehicle. Between XXXX through XXXX they revered 4 payments. The one reversal was done intentionally by a staff member name XXXX because she argued with me on a phone call. A supervisor named XXXX admitted that the worker did this. The other XXXX reversals they did not have an explanation for. There was now a fifth payment reversal because they said the loan has matured. If they had not reversed all of the payments in XXXX, XXXX, and XXXX the load would be paid off. They have started threatening me since I had informed them I am filing for bankruptcy, but Huntington will not be on the bankruptcy. They are refusing to speak to me. A supervisor will not return any of my calls. Now when I call in and they verify my information they will not speak to me or provide any help. Also, all of a sudden they are saying they do not accept my bank or checking account. I have been using the same bank and bank account for the last three years. At first they said that they could not take my bank over the phone so I would pay through their payment portal online. But one day I called in and the customer service representative was able to put my bank over the phone, so that whole thing was a lie. Now they will not take payments at all. As stated if they would not have reversed all of my payments for no reason the loan would be paid off. I just want an extension so I am able to pay the loan. They have now started having a robo calls come to my phone stating to call them, but when I call them I get nowhere. The balance is low. Theyre threats of repossession makes me think they are just trying to get the vehicle. Thank you.
Frequently Asked Questions
What is Complaint #12681086 about?
Complaint #12681086 was filed against Huntington National Bank, The regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-03-26T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.