Payday loan, title loan, personal loan, or advance loan -- Problem with additional add-on products or services -- Complaint #12680166
Complaint Overview
Complaint ID: 12680166
Company: Onemain Finance Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Problem with additional add-on products or services
State: Arizona
ZIP Code: 85206
Date Received: 2025-03-23T12:00:00-05:00
Date Sent to Company: 2025-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX Acct # XXXX SSN XXXX Address- XXXX XXXX XXXX XXXXXXXX XXXX XXXX I called multiple times and never received a call back from the lawyer that One Main provided me to speak to on their behalf. She only emailed me explaining to me that I would need to speak to One Main on the add-ons that I paid for on this loan, which were never applied. after I opened up a claim due to a vehicle accident, I was involved in XXXX XXXX position where I lost my job due to the severity of the accident, as well as placing me on Long Term XXXX. One Main directed me to speak to the lawyer as a lawyer directed me to speak to One Main, giving me the runaround. I have multiple recorded messages on the phone speaking to One Main representatives on this matter as well as emails I sent asking their lawyer why wasnt any of these add-ons applied to my loan after I file a claim. My vehicle was repossessed on XX/XX/year>. I immediately called One Main after speaking to law-enforcement who had no information other than my vehicle being repossessed on the XX/XX/year>, which was on a Friday. I let the One Main representative. I spoke to know that I had medical devices That were on that vehicle that I needed to pick up immediately and that were vitally important due to an upcoming XXXX I had scheduled on XX/XX/XXXX on a Monday. On multiple recorded messages that I have One Main representatives continually gave me numbers to the repossessor of my vehicle which denied having my vehicle in XXXX. One of One Mains representatives on a recorded message stated that my vehicle XXXX days after it was picked up was taken on XX/XX/year> to the auction. The medical devices as well as medication and personal property as well as tools and equipment I had on the truck came up missing or stolen with everyone pointing fingers and not taking accountability for my items coming up missing my medical devices are worth {$6000.00} alone. A XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX with XXXX XXXX XXXX XXXX XXXX XXXX XXXX Percocets The rest was power, tools, and brand new Towing straps as well as other personal items and hitch receiver that was custom made for my wheelchair XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12680166 about?
Complaint #12680166 was filed against Onemain Finance Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem with additional add-on products or services. It was received by the CFPB on 2025-03-23T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.