Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12668951
Complaint Overview
Complaint ID: 12668951
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Illinois
ZIP Code: 62269
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have come across several unfamiliar items on my credit report, which leads me to believe that my identity may have been stolen since I did not authorize these accounts. I have previously reported this issue and am now formally requesting the immediate removal of these unauthorized accounts. Their presence is causing me considerable distress, as they inaccurately represent my credit history and financial management. Resolving this matter has been difficult, and if it remains unaddressed, I am prepared to pursue legal action to protect my rights. These incorrect items are severely hindering my financial goals, including purchasing a home and providing for my family. I urge you to address this issue promptly.
Frequently Asked Questions
What is Complaint #12668951 about?
Complaint #12668951 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.