Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12668644
Complaint Overview
Complaint ID: 12668644
Company: Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: XXXXX
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX toCompliance FOURTH REQUEST THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX On Thu, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX XXXX XXXX ( XXXX hours ago ) toG -- -- -- -- -- Forwarded message -- -- -- -- -From : XXXX XXXX : Fri, XX/XX/year> at XXXX : Re : Account : XXXX / DisputeTo : XXXX FOURTH REQUEST THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX On Thu, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : THIRD REQUEST I HAVE NOT RECEIVED A RESPONSE TO MY EMAIL. PLEASE RESPOND TO THE FOLLOWING I SENT ON XX/XX/year> : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX XXXX Fri, XX/XX/year> at XXXX XXXX XXXX XXXX wrote : Dear Columbia Debt Recovery, LLC I am writing to formally dispute the amount due on this account. I do not agree with the charges assessed and have made multiple attempts to resolve this matter directly with someone at XXXX who has the authority to address my concerns. Unfortunately, I have only been directed to an email address to submit my dispute, which has proven ineffective. This is not an acceptable method for resolving my dispute, and I am unwilling to proceed in this manner. I respectfully request that you cease further contact with me regarding this matter and return the account to XXXX. At this time, I am prepared to seek legal assistance to address my concerns directly with XXXX and to protect my rights in this matter. Please confirm in writing that you have returned this account to XXXX and that no further action will be taken by your agency. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12668644 about?
Complaint #12668644 was filed against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis?
Yes, visit the Rowland Avenue Management, INC. A/Ka Columbia Debt Recovery, LLC D/B/A Genesis company profile at readthecomplaint.com/company/rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.