Debt or credit management -- Problem with customer service -- Complaint #12663946
Complaint Overview
Complaint ID: 12663946
Company: National Debt Relief LLC
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Problem with customer service
State: Florida
ZIP Code: 34677
Date Received: 2025-03-23T12:00:00-05:00
Date Sent to Company: 2025-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Requested a formal letter to include payoff amount. Requests submitted through several calls and emails. Was told this would be sent in 24-48 hours, however this has not been delivered. This letter is time sensitive pending the sale of our house. This is holding us from moving forward in an effort to payoff our debt.
Frequently Asked Questions
What is Complaint #12663946 about?
Complaint #12663946 was filed against National Debt Relief LLC regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-03-23T12:00:00-05:00.
How did National Debt Relief LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against National Debt Relief LLC?
Yes, visit the National Debt Relief LLC company profile at readthecomplaint.com/company/national-debt-relief-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.