Credit card -- Closing your account -- Complaint #12661596
Complaint Overview
Complaint ID: 12661596
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: 94589
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express canceled my card without my permission! this is XXXX of the oldest card on my credit report and by AMEX closing it they destroyed my whole credit card without a proper cause. I have made my payment all the times with them without any delay and I have proof that I have 100 % on Time payment. I called them asking why they did that? they said because there was some return payment from my personal bank the one I use to pay my AMEX card. I told them that it is not my fault and they should have contacted me and my bank on a conference call to see what is the issue. However, all my payments were on time and some time ahead of my due date. I asked them why they didn't notify me at least before making this decision and no answer were provided except sorry but we can't re-open your account but we can open a new credit card for you XXXX XXXX!! I told them I don't want to open a new account, I want my card back and this action destroyed my credit score and I was unfairly treated by American express. Please help
Frequently Asked Questions
What is Complaint #12661596 about?
Complaint #12661596 was filed against American Express Company regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.