Mortgage -- Trouble during payment process -- Complaint #12660488
Complaint Overview
Complaint ID: 12660488
Company: Broker Solutions, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: California
ZIP Code: 94509
Date Received: 2025-03-23T12:00:00-05:00
Date Sent to Company: 2025-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted New American Funding ( NAF ) around this date XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have requested to remove the insurance and escrow from my account. I contacted NAF by phone in XXXX and XX/XX/XXXX, and they stated I would receive a response via mail within XXXX business days. I have not received anything. XX/XX/XXXX, contacted NAF by email with the same request. NAF responded XX/XX/XXXX and said I would recieve a response within XXXX business days. I have not recieved a response.
Frequently Asked Questions
What is Complaint #12660488 about?
Complaint #12660488 was filed against Broker Solutions, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-03-23T12:00:00-05:00.
How did Broker Solutions, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Broker Solutions, INC.?
Yes, visit the Broker Solutions, INC. company profile at readthecomplaint.com/company/broker-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.