Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12660453
Complaint Overview
Complaint ID: 12660453
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New York
ZIP Code: 10459
Date Received: 2025-03-23T12:00:00-05:00
Date Sent to Company: 2025-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a fraud transaction made on my debit card with the bank Chime, I was told that I had to wait for the transaction to go through in order to file a dispute. When I filed my dispute I was told I had to wait XXXX weeks for the dispute to be resolved. I live in XXXX XXXX and a transaction for almost XXXX was made in a XXXX XXXX XXXX XXXX. Again I live in XXXX XXXX and I have other transactions from that day that states I was in need of XXXX, my dispute however was denied today and they said the investigators didnt find anything wrong. This is impossible to me and I feel like my information was hacked. I worked that day as well so its impossible that I travel so far to even make that purchase. I was told now by Chime bank that I have to file a police report as proof that my money was stolen which seems odd to me. I have also uploaded screenshots of my transactions for that day and you can see I was in XXXX XXXX, even traveling I wouldnt be able to make that purchase at XXXX at the time it was made. This whole situation is very frustrating.
Frequently Asked Questions
What is Complaint #12660453 about?
Complaint #12660453 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-03-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.