Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12659636
Complaint Overview
Complaint ID: 12659636
Company: Nelnet, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Public record information inaccurate
State: California
ZIP Code: XXXXX
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed Bankruptcy on XX/XX/XXXX. My bankruptcy was XXXX on XX/XX/XXXX. On XX/XX/XXXX, Firstmark sent letters confirming that all 4 loans had been discharged in the bankruptcy and that I have no further obligation to pay the 4 loans. Further, Firstmark indicated in the letters that they would update my credit report to reflect the loans closed. Attached are those 4 letters. In XX/XX/XXXX, I begun to notice my credit score rose from the low 500s to over 665. In XXXX, XXXX and XX/XX/XXXX, Firstmark incorrectly began reporting that the 4 loans were past due. In XX/XX/XXXX, my credit score began decreasing after Firstmark incorrectly reported that my 4 loans were delinquent. In XX/XX/XXXX, my credit score had decreased to XXXX. As a direct result of FirstMarks incorrect reporting on my credit report my score is continuing to decrease. In XX/XX/XXXX, I contacted Firstmark and was told that they were not reporting on their end and it was likely XXXX had updated this information since that sometimes happen. In XX/XX/XXXX, I filed a dispute with XXXX that Firstmark reported that the 4 loans that had been discharged in my bankruptcy, and confirmed in the attached letters, sent to me by Firstmark, which stated that I had no further obligation to repay those loans. However, instead of Firstmark reporting that these 4 loans were closed in bankruptcy, the they duplicated the loans so now it shows I have 8 loans, 4 which are paid and 4 which are delinquent. I respectfully request that Firstmark cease from reporting that these loans are delinquent as they were included in the bankruptcy discharge as confirmed in the letters sent by Firstmark that were dated XX/XX/XXXX. Per the instructions by XXXX, I have mailed this letter and the 4 letters from Firstmark to XXXX. I further request that my credit score revert back to a score prior to Firstmarks incorrect reporting to my credit report in XX/XX/XXXX going forward. This has caused me a lot of distress as I have relied on my credit score increasing since it could have a direct affect on my livlihood as an attorney after I pass the bar exam.
Frequently Asked Questions
What is Complaint #12659636 about?
Complaint #12659636 was filed against Nelnet, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.