Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #12659169
Complaint Overview
Complaint ID: 12659169
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Confusing or missing disclosures
State: Ohio
ZIP Code: 433XX
Date Received: 2025-03-24T12:00:00-05:00
Date Sent to Company: 2025-03-24T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a Venmo account in XX/XX/XXXX, and in XX/XX/XXXX, I got an email saying my account was suspended for " unusual activity, '' but I had not completed setting up my account at that point. Every time I attempted to input my debit card information and/or bank information, the app would not accept it. My account had no funds tied to it. In XXXX of XXXX, I received an email saying that my account was permanently deactivated due to concerns regarding my activity. There has never been activity on my account because I had never actually used it for transactions.
Frequently Asked Questions
What is Complaint #12659169 about?
Complaint #12659169 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-03-24T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.