Mortgage -- Trouble during payment process -- Complaint #12614138
Complaint Overview
Complaint ID: 12614138
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New York
ZIP Code: 14450
Date Received: 2025-03-22T12:00:00-05:00
Date Sent to Company: 2025-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am XXXX XXXX XXXX, my XXXX XXXX XXXXXXXX discounts are increasing XXXX XXXX XXXX XXXX XXXX XXXX XXXX. My discounts are maximum allowed 50 % across all taxes by XXXXXXXX XXXX XXXX XXXX outsources their escrow, XXXX demanded a copy of the tax bill prior to discounts.. If they were knowledgeable about the process they would know that there is not a bill before tax reductions. It is a formula, which calculates your invoice based on the towns rates. How ridiculous that they do not know that.. They claimed they called town hall. The tax contact has not record of the request. I am a XXXX XXXX XXXX XXXX. raising an young adult with XXXX, strict budget. They are unreasonable, XXXXXXXX XXXX is antiquated, I mailed copies of the town papers showing all discounts .. How do you deal with such a stupid bank? According to the town my taxes next year should be roughly {$1300.00} less. I refuse to give this bank any more to hold on to I am calling them next week.. I prefer to email them to have proof, every person has a different answer since they outsource their escrow department.. DO you know you can only mail information to them, no idea how long it takes to get to correce department.. As soon as rates drop Im will to give up my FHA to get rid of XXXXXXXX XXXX.
Frequently Asked Questions
What is Complaint #12614138 about?
Complaint #12614138 was filed against Midfirst Bank regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-03-22T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.