Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #12613935
Complaint Overview
Complaint ID: 12613935
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Georgia
ZIP Code: 30331
Date Received: 2025-03-22T12:00:00-05:00
Date Sent to Company: 2025-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had been using cashapp for years but last year i lost my account. I wish i could tell you the reason but i honestly dont even know i asked cashapp why but they said nothing. Thry closed my accounts with over XXXX of dollars in it. I had more than 5 accounts with 3 of them having a total of {$10000.00} in it. I still havent found a way to get my money back as the accounts is all closed.
Frequently Asked Questions
What is Complaint #12613935 about?
Complaint #12613935 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-03-22T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.