Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12606536
Complaint Overview
Complaint ID: 12606536
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: 95351
Date Received: 2025-03-21T12:00:00-05:00
Date Sent to Company: 2025-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to file a formal complaint against Experian for their continued failure to remove fraudulent accounts from my credit report, despite my repeated attempts and submission of all necessary documentation. I am a victim of identity theft and have followed the appropriate procedures to dispute these unauthorized accounts. Specifically, I have : Submitted a detailed identity theft report through the Federal Trade Commission ( FTC ), Provided a copy of my government-issued ID and proof of residence, Clearly identified the fraudulent accounts in question, and Repeatedly contacted Experian with all of the above documentation, both in writing and online. Despite these efforts, Experian has failed to take appropriate action and continues to report the fraudulent accounts on my credit file. This negligence is not only a violation of my rights under the Fair Credit Reporting Act ( FCRA ), but it is also causing significant harm to my creditworthiness, financial stability, and emotional well-being. I am requesting that the Consumer Financial Protection Bureau investigate this matter thoroughly and ensure Experian complies with federal regulations by : Promptly removing all fraudulent accounts from my credit report ; Providing written confirmation that the disputed items have been permanently deleted ; Taking steps to prevent further harm to my credit profile. I have attached relevant documentation, including my FTC Identity Theft Report and all correspondence with Experian, to support this complaint. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #12606536 about?
Complaint #12606536 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-21T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.