Student loan -- Dealing with your lender or servicer -- Complaint #12588881
Complaint Overview
Complaint ID: 12588881
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Texas
ZIP Code: 75061
Date Received: 2025-03-20T12:00:00-05:00
Date Sent to Company: 2025-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In response to a violation of my rights under the Family Education Rights and Privacy Act ( FERPA ), I am filing a formal complaint. Without my prior written consent, my personally identifiable student loan records were improperly disclosed. Below are the details. Disclosed information : student loan balance, Social Security number, banking details, and other personal identifiable information. Part of my student records : yes, maintained by Nelnet and the US Department of Education. Responsible official : the US Department of Education allowed authorized access to XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX XXXX XXXX Recipients : employees of XXXX who were not authorized to provide student loan services, elected officials, or approved third-party vendors, and for whom I did not give consent. Circumstances : XXXX XXXX Federal student loan data without consent under the guise of a " government efficiency review. '' When I came aware : I learned of the breach on XX/XX/year> through news reports and legal actions, including XXXX vs the U.S. Department of Education. ATTEMPT TO ADDRESS : No Direct Communication from my loan servicer, or the US Department of Education. Regarding the breach.
Frequently Asked Questions
What is Complaint #12588881 about?
Complaint #12588881 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-03-20T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.