Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12588538
Complaint Overview
Complaint ID: 12588538
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92101
Date Received: 2025-03-20T12:00:00-05:00
Date Sent to Company: 2025-03-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX I went to XXXX for a money order for {$6400.00} I payed {$1000.00} in cash and the rest in card, XXXX days later on XX/XX/XXXX I was charged {$1000.00} extra out of nowhere by the company XXXX, I was never in XXXX on the XXXX, I never authorized any transactions on the XXXX I have been trying to resolve this issue for over XXXX months with my bank and they havent solved it, I tried reaching out to XXXX first but they told me they couldnt help and to do it through my bank, it is now XX/XX/XXXX and they wont do anything to give me my {$1000.00} back, I have asked my bank for a written response on why they havent solved my issue, for proof of authorization of that transaction, I have spoke to many supervisors and nothing happens, I have proof and receipts for everything.
Frequently Asked Questions
What is Complaint #12588538 about?
Complaint #12588538 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-03-20T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.