Checking or savings account -- Managing an account -- Complaint #12569344
Complaint Overview
Complaint ID: 12569344
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 23503
Date Received: 2025-03-19T12:00:00-05:00
Date Sent to Company: 2025-03-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Prior complaint COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX Closed on XX/XX/XXXX with note stating company has sent a letter on XX/XX/XXXX. received letter on XX/XX/XXXX This letter did not address the initial request. The request was as follows : I asked for the results of the investigation. Why was I never contacted to answer any questions or to offer my side. The only communications I have had with their XXXX XXXX was XXXX letters dated XX/XX/XXXX and XX/XX/XXXX which listed XXXXhree amounts totaling {$27000.00} being investigated. Both letters listed the same amounts, deposited into my account on the same dates. This total would be {$54000.00}. Letter stated that someone would contact me. They never did. I received a response on XX/XX/XXXX, stating that they decided to close my account per their Bank Services Agreement, along with a photocopy of the check the sent for the balance in my account. If I have any questions, I should call XXXX. I have called this number over 20 times since XXXX and no one has been able to help me. I visited local bank about 7 times to see what could be done. Service personal sent internal e-mails to the fraud investigation group, which they never received a reply. I had about {$60000.00} in my account and was issued a check for {$4100.00}. 1 ) Why did they decide to remove about {$56000.00} from my account? 2 ) Did they duplicate the values listed above, ( XXXX - XXXX = XXXX balance )? 3 ) Why can I not get a copy of the results of the investigation detailing what they found and why they did not attempt to reach out to me? I have been banking with this institution since 1999, through its 2 mergers/acquisitions and I do not understand why I can not get answers to my questions I just want to know why they decided to do what they did as a result of the fraud investigation.
Frequently Asked Questions
What is Complaint #12569344 about?
Complaint #12569344 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-19T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.