Mortgage -- Trouble during payment process -- Complaint #12527638
Complaint Overview
Complaint ID: 12527638
Company: State Home Mortgage
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Georgia
ZIP Code: 310XX
Date Received: 2025-03-17T12:00:00-05:00
Date Sent to Company: 2025-03-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter today from State Home Mortgage basically breaking down the numbers and saying they miscalculated last year 's taxes and have doubled my payments... due by XX/XX/XXXX... I got the letter today ( XX/XX/year> )... My original payments have been XXXX and close to that amount for over 10 years .... This letter is saying that my new payments will be XXXX for the next XXXX months ... ..because of a mistake they made .... I am supposed to figure out how our low-income family is going to come up with more than XXXX dollars every month just to keep our house ... due to THEIR MISCALCULATING!!
Frequently Asked Questions
What is Complaint #12527638 about?
Complaint #12527638 was filed against State Home Mortgage regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-03-17T12:00:00-05:00.
How did State Home Mortgage respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against State Home Mortgage?
Yes, visit the State Home Mortgage company profile at readthecomplaint.com/company/state-home-mortgage to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.