Checking or savings account -- Opening an account -- Complaint #12527064
Complaint Overview
Complaint ID: 12527064
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New York
ZIP Code: 10002
Date Received: 2025-03-17T12:00:00-05:00
Date Sent to Company: 2025-03-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX last year, TD Bank offered an account opening bonus, but I was unsuccessful in opening an account online. After calling customer service, I was told that I could go ahead and open the account first and then call them to have the promotion code added. I went to a branch on XX/XX/year> to open the account and later called customer service, who confirmed that they had added the promotion codes for the {$300.00} bonuses for meeting the requirements of both the Checking and Saving accounts. This year, I called customer service multiple times, and each time they confirmed that I had fulfilled the requirements but needed to wait 180 days after account opening. However, now that I have met all the conditions, the bonus has not been credited. Customer service has denied responsibility, claiming that accounts can not be opened over the phone and refusing to issue the bonus.
Frequently Asked Questions
What is Complaint #12527064 about?
Complaint #12527064 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-03-17T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.