Credit card -- Closing your account -- Complaint #12507796
Complaint Overview
Complaint ID: 12507796
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Colorado
ZIP Code: 802XX
Date Received: 2025-03-16T12:00:00-05:00
Date Sent to Company: 2025-03-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, I opened a XXXX Secured Card with a {$500.00} initial credit line. It was shortly closed, and my {$500.00} direct deposit was never returned to me. I've called numerous times and received no help or answer. Additionally, XXXX ( XXXX XXXX XXXX XXXX benefits were never applied to any of my previous and current accounts I've had with Capital One, they've been overcharging me In interest, and I should get a refund from everything, including closed accounts, according to XXXX.
Frequently Asked Questions
What is Complaint #12507796 about?
Complaint #12507796 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-03-16T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.