Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #12501281
Complaint Overview
Complaint ID: 12501281
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 92220
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid XXXX to report my rent to the 3 major CRAs. They contacted all 3 XX/XX/year> at or around XXXX XXXX. Both XXXX and XXXX sent a receipt that was posted to my credit report and the dashboard at XXXX. Experian is the only CRA that hasnt responded. I called at or around XXXXXXXX XXXX XX/XX/XXXXXXXX XXXX XXXX and spoke with XXXX at experian and she said that Experian outsources the work to a liaison, making it appear as though theres a separate company that handle these requests. When in fact its just Experian rent bureau. She also didnt present the companys number so I could contact them before the weekend to resolve the matter.
Frequently Asked Questions
What is Complaint #12501281 about?
Complaint #12501281 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.