Vehicle loan or lease -- Getting a loan or lease -- Complaint #12501151
Complaint Overview
Complaint ID: 12501151
Company: Navy Federal Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Credit denial
State: Ohio
ZIP Code: 441XX
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Years ago, I applied for a line of credit to improve my credit without getting a credit card. I got denied ; in that same year Navy Federal Credit Union were under fire for discrimination against their XXXX customers. I thought they had a good reason at the time to deny me credit so I have been working on it. This year my fianc car got repoed and we went to get a used car at XXXX in XXXX, OH. We were approved and told our monthly payment would be {$610.00}. I told my fianc let 's go to Navy Federal since their rates are lower and could get a lower payment. Now we were already approved for a {$18000.00} car with a {$600.00} note. I wanted to save as much money as possible. When I reached out yesterday for a loan on the app, I was denied again. I asked for {$22000.00} and it came up with a {$350.00} - $ 460 monthly note. I have been with this bank since XXXX XXXX XXXX XXXX XXXX XXXX the military. How did I get accepted at a civilian place but denied with them and they have a lower payment and interest rates? I've been a faithful customer to them. It could be a coincidence but I think it's something to consider. I went to find my application and it's not there.
Frequently Asked Questions
What is Complaint #12501151 about?
Complaint #12501151 was filed against Navy Federal Credit Union regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.