Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12500921
Complaint Overview
Complaint ID: 12500921
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: New York
ZIP Code: 130XX
Date Received: 2025-03-15T12:00:00-05:00
Date Sent to Company: 2025-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
my cash app account got hacked on XX/XX/year> and money got taken out of my account, {$300.00} on the XXXX and {$600.00} on the XXXX, {$900.00} total. I called up cash app and told them my account got hacked and I didn't make the payments and they sent through a dispute for me. A week later I called them up asking to see what happened and they told me they can not refund my money from the scam. They didn't give me any reasons as to why not and just told me to go through my bank. So I contacted XXXX XXXX XXXX which is my bank, and I told them the situation an they told me I have to go through cash app to get my money back.
Frequently Asked Questions
What is Complaint #12500921 about?
Complaint #12500921 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-15T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.