Checking or savings account -- Closing an account -- Complaint #12493101
Complaint Overview
Complaint ID: 12493101
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Louisiana
ZIP Code: 705XX
Date Received: 2025-03-14T12:00:00-05:00
Date Sent to Company: 2025-04-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My checking account was closed for no reason be known to me. I was never told my account was closed until I tried to order off line and my debit card was declined about XXXX times. I knew I had funds to cover my transactions so this prompted me to check on my account online. There was a message stating for me to contact the back to understand why funds are not available. I did that, and to my surprise, I was shocked to hear my account had been closed. No one as of to date can tell me why my account was closed. I've spoken with a couple of supervisors to understand what was going on for them to close my account after banking with Capital One for almost XXXX years. I had spoken to a supervisor on XX/XX/year>2025, being told she had to research why I didn't receive all my monies from the account. Asking again, " Why '' she was like the others, couldn't answer the " Why ''. I've been overwhelmed with the daunting tasks of just trying to receive clarity on why the account was closed, and without notice. I estimate I'm owed between {$300.00} to {$500.00} which I haven't received. Thank you for your time and expertise in this situation...
Frequently Asked Questions
What is Complaint #12493101 about?
Complaint #12493101 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-03-14T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.