Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12491388
Old Debt Reappears on Credit Report Despite Settlement
Complaint Overview
Complaint ID: 12491388
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Old information reappears or never goes away
State: Oregon
ZIP Code: 97217
Date Received: 2025-02-28T12:00:00-05:00
Date Sent to Company: 2025-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Risk Assessment
Risk Level: medium
The continued presence of settled debt on a credit report can negatively impact a consumer's credit score and ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit Reporting, Debt Collection, FCRA
AI Analysis
CFPB complaint 12491388 was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer's credit report was not updated to reflect a settled and canceled debt, despite a letter from a debt collector indicating it should be deleted. The complaint was received on February 28, 2025 from Oregon. The company responded with "Closed with explanation".
Consumer Narrative
I recevied a letter from XXXX XXXXXXXX saying this account should be deleted from my credit reports. My debt was sold to XXXX XXXX XXXX which removed their account from all my credit bureaus, However, XXXX XXXX XXXX have agreed that it has been settled and canceled because I applied for a cancellation through their XXXX program.
What You Should Do -- Consumer Action Plan
Consumers should dispute any inaccurate or outdated information with the credit bureaus and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit bureaus to investigate disputes and remove inaccurate information.
Regulatory Insight
Furnishers of information to credit bureaus must ensure the accuracy of the data they report, including updates on settled or canceled accounts.
Resolution Likelihood
likely
State-Specific Consumer Protections
State laws may provide additional protections for consumers regarding credit reporting and debt collection practices.
Industry Comparison
This issue is common in the credit reporting industry, where errors or delays in updating information can occur.
Related Issues
Frequently Asked Questions
What is CFPB complaint 12491388 about?
CFPB complaint 12491388 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Old information reappears or never goes away". This complaint was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC. on February 28, 2025.
Which company is complaint 12491388 filed against?
Complaint 12491388 was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC.. You can view all complaints against this company on their profile page at /company/transunion-intermediate-holdings-inc.
What was the company's response to complaint 12491388?
TRANSUNION INTERMEDIATE HOLDINGS, INC. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 12491388 filed?
Complaint 12491388 was received by the CFPB on February 28, 2025. It was sent to TRANSUNION INTERMEDIATE HOLDINGS, INC. on February 28, 2025.
What state was complaint 12491388 filed from?
Complaint 12491388 was filed from Oregon. You can view all complaints from this state at /state/OR.
Was the consumer satisfied with the resolution of complaint 12491388?
Dispute information is not available for complaint 12491388.
What product category is complaint 12491388 about?
Complaint 12491388 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 12491388 submitted?
Complaint 12491388 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 12491388?
The Fair Credit Reporting Act (FCRA) requires credit bureaus to investigate disputes and remove inaccurate information. This relates to a Credit reporting or other personal consumer reports complaint against TRANSUNION INTERMEDIATE HOLDINGS, INC. involving "Incorrect information on your report".
How likely is complaint 12491388 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 12491388?
This complaint is rated as medium risk. The continued presence of settled debt on a credit report can negatively impact a consumer's credit score and ability to obtain future credit.
What regulatory actions apply to complaint 12491388?
Furnishers of information to credit bureaus must ensure the accuracy of the data they report, including updates on settled or canceled accounts. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 12491388?
Consumers should dispute any inaccurate or outdated information with the credit bureaus and the furnisher of the information.
Are there state-specific protections for complaint 12491388?
State laws may provide additional protections for consumers regarding credit reporting and debt collection practices. This complaint was filed from Oregon.
How does complaint 12491388 compare to industry norms?
This issue is common in the credit reporting industry, where errors or delays in updating information can occur.
What steps should a consumer take if a debt collector confirms an account should be deleted, but it remains on their credit report?
The consumer should file a formal dispute with each credit bureau (Equifax, Experian, TransUnion) and provide copies of the letter from the debt collector and any settlement or cancellation documentation. They should also consider filing a complaint with the CFPB.
How long does it typically take for credit report information to be updated after a debt is settled or canceled?
While there's no strict timeline, updates should ideally occur within 30-45 days of the furnisher reporting the change. Delays can occur due to processing times between the furnisher, credit bureaus, and dispute resolution.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.