Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12490732
Complaint Overview
Complaint ID: 12490732
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Michigan
ZIP Code: 49505
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I requested a reversal of the charge of {$360.00} from Capital One. They told me that it was a chip to chip transaction without a PIN. I placed a complaint with the CPFB, and Capital One responded that a PIN was used. I would like this matter to be resolved as the company, Capital One, either lied to me earlier or has lied to the CFPB. Capital One provided vendor information that did not include a valid telephone number or contact so I could contact. I did contact a vendor from an address and they have not had a store front in many years.
Frequently Asked Questions
What is Complaint #12490732 about?
Complaint #12490732 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.