Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #12474865
Complaint Overview
Complaint ID: 12474865
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: Florida
ZIP Code: 336XX
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got an auto loan with GAP coverage included with Lexus financial for a XXXX XXXX enclave in XXXX purchased from Lexus of XXXX XXXX dealership. The vehicle was deemed a total loss by XXXX XXXX XXXX in XX/XX/XXXX. Lexus financial is refusing to honor the GAP contract to cover the remaining balance of the loan. I have been going in circles since XX/XX/XXXX regarding this matter without any solution. My credit has taken a hit, lowering my score due to Lexus financial charge off the account before applying my GAP coverage to the remaining loan balance after the vehicle was deemed a total loss.
Frequently Asked Questions
What is Complaint #12474865 about?
Complaint #12474865 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.