Student loan -- Improper use of your report -- Complaint #12474555
Complaint Overview
Complaint ID: 12474555
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Improper use of your report
Sub-Issue: Reporting company used your report improperly
State: New York
ZIP Code: 10032
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally file a complaint under the Family Educational Right 's and Privacy Act ( FERPA ) regarding the unauthorizes access to my personally unidentifiable information by XXXX XXXX and his employees through the Department XXXX XXXX XXXX. Yesterday on XX/XX/year>, I became aware that individuals who are associated with XXXX, who are neither school officials nor authorized reps, accessed databases with my personal information and education records without my consent. I did not provide access for this and believe it violates my FERPA rights. The Department of Education is supposed to protect and safeguard my education history and information and this is a serious breach of my personal information. I request that you look into this and take action to ensure my information stays protected. Also send over any relevant findings, corrective actions, and steps needed for both parties to ensure this never happens again.
Frequently Asked Questions
What is Complaint #12474555 about?
Complaint #12474555 was filed against Nelnet, INC. regarding Student loan specifically about Improper use of your report. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.