Student loan -- Dealing with your lender or servicer -- Complaint #12474514
Complaint Overview
Complaint ID: 12474514
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Washington
ZIP Code: 98177
Date Received: 2025-03-13T12:00:00-05:00
Date Sent to Company: 2025-03-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently became aware that the Department of Government Efficiency ( DOGE ), led by XXXX XXXX, has accessed federal student loan data without borrower consent. I am concerned that this is a violation of my privacy rights under the Privacy Act of 1974 and other federal protections regarding my financial data. I did not authorize the sharing of my loan information beyond the Department of Education and my loan servicer.
Frequently Asked Questions
What is Complaint #12474514 about?
Complaint #12474514 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-03-13T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.