Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #12452049
Complaint Overview
Complaint ID: 12452049
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Texas
ZIP Code: 78247
Date Received: 2025-03-12T12:00:00-05:00
Date Sent to Company: 2025-03-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Subject : Incorrect Charge-Off Balance on Credit Report XXXX XXXX Complaint Description : I am filing a complaint against Experian for reporting incorrect information about my XXXX XXXX credit card account. Creditor : XXXX XXXX Account Number : XXXX Date Opened : XX/XX/XXXX Status : Charged Off Balance Reported : {$1000.00} ( Incorrect ) Last Payment Date : XX/XX/XXXX Balance Updated Date : XX/XX/XXXX Issue : XXXX sold this debt, meaning they no longer own it and should not be reporting a balance. Instead, the account should be marked as Transferred/Sold with a {$0.00} balance, but Experian continues to show it as a charge-off with a past-due balance, which is inaccurate and unfairly damaging my credit. Additionally, the charge-off date and balance update date appear inconsistent and incorrect. If the account was charged off in XX/XX/XXXX, there should not be a balance update recorded as of XX/XX/XXXX. This raises concerns about inaccurate reporting practices. I have disputed this with Experian, but they failed to correct it. Under the Fair Credit Reporting Act ( FCRA ), credit bureaus are required to report accurate information. I am requesting the CFPB to investigate and require Experian to update my report correctly. Resolution Requested : Correct the account status to Transferred/Sold, Balance : {$0.00}. Remove the charge-off if it can not be corrected. Ensure XXXX does not report incorrect balances since they no longer own the debt. I am attaching supporting documentation, including my credit report screenshot showing the incorrect charge-off balance and inconsistent reporting dates. Thank you for your assistance in resolving this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #12452049 about?
Complaint #12452049 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-03-12T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.