Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12431460
Complaint Overview
Complaint ID: 12431460
Company: Viva Finance INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 75150
Date Received: 2025-03-11T12:00:00-05:00
Date Sent to Company: 2025-03-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For my records and in order to ensure my financial information is accurate, I kindly ask that you provide me with the following information : 1. Confirmation of Sale : A formal statement confirming that the credit account was sold or transferred. 2. Date of Sale : The exact date or time frame when the credit account was sold. 3. Details of the Sale : Any relevant details about the terms of the sale, such as the outstanding balance or any other pertinent information related to the transaction. 4. New Creditor Information : Contact details for the entity that now holds the account, including the name, address, and phone number for the new creditor or collection agency. This documentation is important for me to ensure that the account has been properly transferred and to verify that I should now direct any future payments or inquiries to the new creditor. Please provide this information at your earliest convenience. I appreciate your attention to this matter and look forward to receiving your response. Thank you for your cooperation.
Frequently Asked Questions
What is Complaint #12431460 about?
Complaint #12431460 was filed against Viva Finance INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-11T12:00:00-05:00.
How did Viva Finance INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Viva Finance INC.?
Yes, visit the Viva Finance INC. company profile at readthecomplaint.com/company/viva-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.