Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #12411493
Complaint Overview
Complaint ID: 12411493
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: District of Columbia
ZIP Code: 20016
Date Received: 2025-03-10T12:00:00-05:00
Date Sent to Company: 2025-03-10T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Easy to understand : Fraudulent actors made a purchase and then on the final day that a complaint would be considered claimed not to have receive the product. They had long ago received the product for which they made their purchase. Without any evidence or consultation PayPal refunded the money to them. This cost me {$2400.00}. These are PayPal transactions XXXX XX/XX/XXXX for {$910.00} or {$940.00} including fees and XXXX on XX/XX/XXXX for {$950.00} or {$970.00} including fees and a transaction for which I have only the beginning of the case number XXXX. For that my transaction ID was XXXX and the buyer 's transaction ID was XXXX in the amount of {$1500.00} or {$1500.00} with fees. In all of these cases the fraud was committed by someone using the name XXXX XXXX using the e-mail address XXXX. In addition I want PayPal to reimburse me for the {$15.00} " dispute fee. '' In all of these cases PayPal sided with the criminals and referred the dispute to the bank used by the thieves, which affirmed that they had indeed placed the transaction BUT KNEW NOTHING ABOUT THE RECEIPT OR FAILURE TO RECEIVE THE PRODUCTS INVOLVED. I have filed this dispute on XX/XX/XXXX with the Internet Crime Complaint Center submission ID XXXX. Paypall considers the matter closed and is attempting to collect from me the amount that was stolen, which I have refused to pay. PayPal simply has no method of dealing with this kind of fraud.
Frequently Asked Questions
What is Complaint #12411493 about?
Complaint #12411493 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-03-10T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.