Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12411269
Complaint Overview
Complaint ID: 12411269
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: North Carolina
ZIP Code: 28216
Date Received: 2025-03-10T12:00:00-05:00
Date Sent to Company: 2025-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB complaint against all 3 CRA. Equifax, Experian, TransUnion -did NOT do a an investigation of my claims provided through the XXXX. My dispute shows closed on XX/XX/XXXX, however I never received any documents of results of this investigation. At the same time, I received a letter from Equifax dated XX/XX/XXXX, stating they could not locate my profile and to send a copy of drivers license etc to verify identity. ; even though it is the SAME information that all 3 CRAs received and have responded to my claim using the Same information. How do you close a dispute but request info from me for this dispute? This is a condense that they cant locate me, but the other bureaus can. Experian & TransUnion : SAME as above. Improper investigation. Used same investigation reasons as previous. Inactive account option, which is not relevant to my dispute reason. Did not provide the documents previously requested. How was my dispute closed prior to a letter being sent out to me to send methods of proof of identity? How do you close a dispute that has not been investigated?
Frequently Asked Questions
What is Complaint #12411269 about?
Complaint #12411269 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-10T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.