Checking or savings account -- Managing an account -- Complaint #12410793
Complaint Overview
Complaint ID: 12410793
Company: Boeing Employees' Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 98118
Date Received: 2025-03-10T12:00:00-05:00
Date Sent to Company: 2025-03-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
First my Driver license have been stolen 3 months ago and i was able to get a new one but on XX/XX/XXXX someone used my stolen Driver license to open a new BECU debit card ( pretending like me ) and they was able to spend {$2100.00}. And When i see this activity on my mobile banking I called them right away and told them and they credited me the money same day which is XX/XX/XXXX. But they called me back i think after XXXX and they said we believe its you who did this and claimed its not you! and we denied your claim and reported to the police ( case number XXXX ) and i asked my bank today to provide me the evidence ( footage ) but they wasnt able to gibe me and I called the police they said I dont have enough information but i asked them to call BECU but no they are not able to do that ( dont enough staff ) and I dont know what to do because my stolen ID is still with someone and i dont know whats going to happen tomorrow.
Frequently Asked Questions
What is Complaint #12410793 about?
Complaint #12410793 was filed against Boeing Employees' Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-10T12:00:00-05:00.
How did Boeing Employees' Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Boeing Employees' Credit Union?
Yes, visit the Boeing Employees' Credit Union company profile at readthecomplaint.com/company/boeing-employees-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.