Student loan -- Dealing with your lender or servicer -- Complaint #12399873
Complaint Overview
Complaint ID: 12399873
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Maryland
ZIP Code: 20735
Date Received: 2025-03-09T12:00:00-05:00
Date Sent to Company: 2025-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Dear Student Privacy Policy Office, I am writing to formally file a complaint regarding a potential violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). I have recently become aware that XXXX XXXX has had access to Department of Education ( DOE ) records, despite not being an official member of the government and without my authorization. This raises serious concerns about the unauthorized access and potential misuse of my private educational records. As a student at XXXX XXXX, I expect my educational records to be maintained in strict compliance with FERPA regulations. I am requesting a formal investigation into this matter and would appreciate clarification on whether my records have been accessed inappropriately. Additionally, given the severity of this breach, I am seeking relief for both my past and future student loans while this issue is being addressed. Please confirm receipt of this complaint and advise me on the next steps in the investigation process. I appreciate your prompt attention to this matter.
Frequently Asked Questions
What is Complaint #12399873 about?
Complaint #12399873 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-03-09T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.