Checking or savings account -- Closing an account -- Complaint #12390929
Complaint Overview
Complaint ID: 12390929
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32605
Date Received: 2025-03-09T12:00:00-05:00
Date Sent to Company: 2025-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I had my refund advance deposited into my XXXX PayPal account. By XXXX XX/XX/year>, my account had been frozen for suspicion of fraud with the money still in the account. They are saying they have up to a six month period to hold my funds. I have contacted account specialist on numerous of occasions only to be given the same automated email over and over again.
Frequently Asked Questions
What is Complaint #12390929 about?
Complaint #12390929 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-03-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.