Checking or savings account -- Managing an account -- Complaint #12390809
Complaint Overview
Complaint ID: 12390809
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92545
Date Received: 2025-03-09T12:00:00-05:00
Date Sent to Company: 2025-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XX/XX/XXXX i emailed XXXX XXXX the ceo of sofi bank with my concerns with my checking account i had with his bank. He did not respond but someone named XXXX did and sent me a email stating Dear XXXX, I hope this message finds you well. My name is XXXX. I am an account manager with SoFi. Thank you for reaching out to the office of the CEO. We sincerely apologize for the experience you've had, and we want to assure you that we are addressing this matter. I understand that you're seeing a discrepancy in your balance and that it may not align with your expectations. One common cause of this confusion is the Relay feature in our app, which tracks spending trends based on the calendar month. This can sometimes lead to differences in how transactions appear. Wed love the opportunity to go over your transactions with you and help clarify any concerns. If you're available, wed be happy to reach out tomorrow to review everything together. Please let us know a time that works best for you. Thank you for your understanding and cooperation. Kind regards, XXXX SoFi Bank, N.A. Member Service Delivery Escalations XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, UT XXXX XXXX since then i have tried to call him or call sofi bank customer service or chat with the on the app. And i am met with argumetative customer service or throwing up their hands saying they have done all they could. When i have so much money missing!!! XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX so since i signed up for a relationship with sofi bank they have taken XXXX from a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #12390809 about?
Complaint #12390809 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-09T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.