Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #12342069
Complaint Overview
Complaint ID: 12342069
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 934XX
Date Received: 2025-03-05T12:00:00-05:00
Date Sent to Company: 2025-03-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used chime to receive money from sister. She sent XXXX XXXX to my chime. When I tried to transfer the money to my bank account chime said I needed to wait til they send me a card in the mail and then once I activate the card I could transfer my money. A week goes by I kept checking my mailbox. Nothing came. So I went back on the app to try it again and the chime app said my account had been closed and for me to call the number and see what was going on. I called and the person told me that they took my account down because I hadnt used the chime app in so long. I asked where my money was that was in the chime app and he said that chime no longer had my money, he said chime sent the money to my state and I would need to contact the state of California to get my money! I asked what he was talking about and he wouldnt give me any information to help. I asked for a link or an email to who I contact to get my money and he said sorry mam I cant help you with that information. Chime stole my money and after going on XXXX and reading reviews this is an ongoing thing with chime. They have stole XXXX from customers. I need help getting my money that they stole
Frequently Asked Questions
What is Complaint #12342069 about?
Complaint #12342069 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-03-05T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.