Money transfer, virtual currency, or money service -- Unexpected or other fees -- Complaint #12322007
Complaint Overview
Complaint ID: 12322007
Company: Truebill, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unexpected or other fees
State: Michigan
ZIP Code: 48009
Date Received: 2025-03-04T12:00:00-05:00
Date Sent to Company: 2025-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Rocket Money negotiated my bill with XXXX saying that if they lowered my bill they will charge a negotiation fee of XXXX %. They are claiming that they saved {$XXXX} meaning $ XXXX month. I used to pay {$XXXX} a month and my next bill will be {$XXXX} a month. That means they only saved me {$XXXX} a month. Now they want to charge me a {$XXXX} of the negotiation fee. When I noticed this I contacted them with screenshots of my xfinity current bill and next bill, they made XXXX increase my next bill from {$XXXX} to {$XXXX}.
Frequently Asked Questions
What is Complaint #12322007 about?
Complaint #12322007 was filed against Truebill, INC regarding Money transfer, virtual currency, or money service specifically about Unexpected or other fees. It was received by the CFPB on 2025-03-04T12:00:00-05:00.
How did Truebill, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Truebill, INC?
Yes, visit the Truebill, INC company profile at readthecomplaint.com/company/truebill-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.