Credit card -- Getting a credit card -- Complaint #12303493
Complaint Overview
Complaint ID: 12303493
Company: PNC Bank N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: North Carolina
ZIP Code: 27615
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went to pick up my new debit card on XX/XX/XXXX because PNC had failed to send me one in the mail despite my debit card expiring that same month. While I was at the bank, XXXX ( I do not know her last name ) asked me if I would like to apply for a credit card two separate times, I politely declined both times. Two hours after leaving the bank with my new debit card, having signed nothing or consented to anything other than receiving my new debit card ; I received a phone call saying that I was " accidentally '' signed up for a credit card. I have received no resolution to this issue and have been brushed off when I have asked for documentation regarding this card created in my name and without my consent. PNC has run my credit, thus lowering my credit score, and signed me up for a credit card without my request or consent and I demand a swift resolution to this issue, as well as accountability from the offenders.
Frequently Asked Questions
What is Complaint #12303493 about?
Complaint #12303493 was filed against PNC Bank N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.