Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #12303170
Complaint Overview
Complaint ID: 12303170
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Florida
ZIP Code: 32812
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Experian keeps refusing to investigate accounts I dont recognize, claiming they cant confirm my identity, even though Ive sent multiple copies of my ID and utility bills. Every time I try to call, Im met with an automated system that wont connect me to a real person and just sends me to their website. This is completely unacceptable. Ive sent multiple letters regarding this issue, starting on XX/XX/XXXX, followed by XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Despite this, I have received emails from Experian stating they will not investigate on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Ive provided everything they need, yet they continue to ignore my dispute instead of handling it properly. This needs to be resolved immediately.
Frequently Asked Questions
What is Complaint #12303170 about?
Complaint #12303170 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.