Prepaid card -- Unexpected or other fees -- Complaint #12303049
Complaint Overview
Complaint ID: 12303049
Company: American Express Company
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Unexpected or other fees
State: California
ZIP Code: 950XX
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Resided in XXXX, XXXX from XX/XX/XXXX to XX/XX/XXXX and XXXX XXXX, XXXX from XX/XX/XXXX through present. Maintenance fees during this time on prepaid cards are illegal per state and local law. Fees charged total {$48.00} and were taken at {$3.00} per month starting in XX/XX/XXXX through XX/XX/XXXX. Fees are unauthorized and fraudulent.
Frequently Asked Questions
What is Complaint #12303049 about?
Complaint #12303049 was filed against American Express Company regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.