Checking or savings account -- Managing an account -- Complaint #12302715
Complaint Overview
Complaint ID: 12302715
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 34638
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a formal complaint against Wells Fargo Bank for failing to return {$150.00} that was supposed to be refunded from XXXX XXXX XXXX XXXX XXXX XXXX ) after a rejected XXXX transfer. Despite multiple attempts to resolve this issue, Wells Fargo has unjustly denied my claims, failed to properly investigate the matter, and left me financially vulnerable. Issue Summary : On XX/XX/XXXX, I initiated a {$150.00} XXXX transfer from my Wells Fargo account to my XXXX XXXX checking account. However, my XXXX XXXX account was closed due to a negative balance. On XX/XX/XXXX, I received an email from XXXX XXXX stating that the funds would be returned to my Wells Fargo account. Despite this, as of XX/XX/XXXX, XXXX XXXX months laterI have not received my {$150.00}. I have contacted both banks multiple times. Wells Fargo insists the transaction was successful and refuses to acknowledge the return of funds. I have submitted disputes and claims, all of which have been denied without proper justification. This situation has caused significant financial hardship, as this was my last available money at the time, and I was left struggling without these funds. Consumer Law Violations : Wells Fargos actions violate multiple consumer protection laws, including : 1. Electronic Fund Transfer Act ( EFTA ) 15 U.S.C. 1693 ( f ) Regulation E ( 12 C.F.R. 1005.11 ) requires banks to investigate and resolve electronic transaction disputes in a timely and accurate manner. Wells Fargos failure to return my funds and their unjust claim denial violate these protections. 2. Truth in Lending Act ( TILA ) 15 U.S.C. 1601 If Wells Fargo falsely reported the transaction as completed while failing to credit my account, this constitutes misrepresentation and failure to provide accurate account disclosures. 3. Unfair, Deceptive, or Abusive Acts and Practices ( UDAAP ) 12 U.S.C. 5531 Wells Fargos repeated claim denials, despite clear proof that the funds were returned, amount to unfair and deceptive banking practices that have caused me financial distress. I have attached the following documents : Emails from XXXX XXXX confirming the return of funds Return trace numbers Wells Fargo claim numbers Screenshots of XXXX transaction history Correspondence with both banks
Frequently Asked Questions
What is Complaint #12302715 about?
Complaint #12302715 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.