Checking or savings account -- Managing an account -- Complaint #12302649
Complaint Overview
Complaint ID: 12302649
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Washington
ZIP Code: 988XX
Date Received: 2025-03-03T12:00:00-05:00
Date Sent to Company: 2025-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I attempted to use the atm at a business and withdrawal {$200.00}. It charged my card, spit out my card and very quickly an error message flashed on the screen. I was unable to read anything it said. And then I was not given my money. I promptly went to the security and told them what happened and I showed them that the charge still went through and they showed me from my chime app how to report the issue with my bank and I did so and called chime. I was told by the security working that there is another atm across the street so I went there and used that atm and was able to get {$100.00} out. Half hour goes by and I tried a different atm at the same location the first transaction happened at that didnt work for {$100.00} and it again charged my account and didnt get money. I was getting frustrated and tried calling support on chime and due to poor cell phone reception I was unable to talk with anyone. I tried one last time at another atm for {$200.00} and same thing happened. I left the business and when I got home called chime and told them what happened. I later returned to the business and asked if there is any kind of log book for the shifts for each day like complaints or issues within the business and they said they dont keep record of that. They did give me the atms phone number and I have emailed and called leaving a voicemail with them and no response. Yesterday I received an email saying chime is closing my account and I called to find out why and they said something like a violation of some sort of policy which they wouldnt provide for me. I dont understand how Ive violated any policys and I feel like they are trying to avoid my claims for the atm charges and dont want to pay me! Ive been with chime since XXXX and it would be a shame for them to lose me as I only bank through them and have recommended several friends and family who have also started using them as well.
Frequently Asked Questions
What is Complaint #12302649 about?
Complaint #12302649 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.