Checking or savings account -- Managing an account -- Complaint #12285551
Complaint Overview
Complaint ID: 12285551
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Ohio
ZIP Code: 45103
Date Received: 2025-03-02T12:00:00-05:00
Date Sent to Company: 2025-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I withdrew a college XXXX plan. I paid {$15.00} to expedite the check. I deposited the check through the ATM on XX/XX/year>. I messaged the bank to see when the deposit will clear and I was told that the check was on hold until XX/XX/year>. All of my items will be returned and I will get overdraft fees. The reason for the check hold is " confidential information that check may not be paid. '' I asked if I can send in something to show that this check came from XXXX XXXX plan that I withdrew and that I even paid for it to be expedited. They said no. I told them that I am going to get return fees, late fees, and other penalties. Is someone can prove where the check comes from, why can't they go off a reliable source. Yet, they do not disclose the " Confidential information. '' In addition, XXXX is apart of the XXXX XXXX plan. This is not something they are unaware of. They are based out of Ohio and also has funds for the XXXX XXXX. This is a scam because my money is low. I am going to be penalized a lot, and they don't even attempt to help! We all know that a bank can see a successful transfer in less than 10 days. The letter says that the " hold was done to protect you from financial harm '' Yet, the hold puts me in financial harm. I never have this issue. My account was overdrawn and I forgot to move money. This is the reason I feel they are holding it. XXXX XXXX is very popular here in Ohio so they are familiar with these checks. If they do not hold all of these checks for 10 days, then why this one?
Frequently Asked Questions
What is Complaint #12285551 about?
Complaint #12285551 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-03-02T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.